Meet the Team

Queenie

Appointment / Insurance Coordinator

Queenie helps keep Dr. Ma’s office running smoothly by coordinating appointments, assisting with insurance inquiries and claims, managing patient records, and supporting daily administrative operations. Working closely with Dr. Ma and the team, she helps organize patient communication and treatment scheduling. Fluent in English, Cantonese, and Mandarin, she aims to make every patient feel welcome and help their visits run smoothly.

Outside of work, she enjoys hiking, travelling, and spending time with her family and her dog, Ginger.

Kimmy

Appointment Coordinator / Clinical Assistant

With a passion for helping people feel confident about their smiles, I pride myself on strong multi-tasking skills and warm communication style.

I love orthodontics specifically because you get to build long-term relationships with patients and watch their confident transform over time.  My goal is to make every patient feel welcome and comfortable from the moment they walk through the door or call the office.  

Juliet

Certified Orthodontic Dental Assistant

I enjoy becoming friends with patients during their treatment. It’s fun to learn about their lives and see how each person grows and changes as they see the change in their appearance. Helping people I care about develop stronger self-esteem and confidence is the best experience! My favorite procedure is debonding, when we remove the braces and a patient sees their new smile for the first time. I prepare the treatment area, seat our patient and prepare them for their procedure, and assist Dr. Ma chairside. Additionally, I teach patients about their appliances and oral hygiene. I also organize our supplies and sterilize instruments.

When not in the office, I love spending time with my husband and two children. On Sundays we go to a Catholic Church for mass and visit with family and friends, too. I came to Vancouver in 2002 and love living here.

Meg

Certified Orthodontic Dental Assistant

As an orthodontic CDA, I love getting to know our teenage and adult patients.  Sharing everyday stories and a little laughter makes each visit special, and I enjoy helping patients feel comfortable as their smiles grow.  

Outside of work, I enjoy trying a new restaurant, a good movie, or discovering antique treasures and old artwork.  I love the stories behind them and the little moments of joy that make life sweet.  

Tet

Certified Orthodontic Dental Assistant

I love being part of improving people’s smiles. My profession gives me the opportunity to work with and get to know all ages of people from many cultures. Talking with them teaches me many things about the world and I like learning! I make sure our patients feel comfortable during visits, seating them and explaining what we’ll be doing. I sit chairside, assisting Dr. Ma and making sure he has everything he needs. At the same time, I talk with our patient about what Dr. Ma is doing and encourage them to keep up with their home care.

I was born and raised in the Philippines and graduated from dental school there. My family, including my three children, Ardian, Anthony, and Androse, came to Canada several years ago. In my free time I enjoy cooking, being with my family and friends, and attending bible study.

Hilda

Communications Coordinator / Clinical Assistant

I love being the welcoming face at the front desk, but the highlight of my week is helping bridge the gap between our orthodontic clinic and the wider dental community.  While I assist with front desk operations, I also collaborate with Dr. Ma to write comprehensive treatment updates and refererral letters to our patients' primary dentists.  Working here once a week gives me the perfect opportunity to catch up with our amazing patients and their families, while ensuring their entire dental care team stays seamlessly connected.